C-Command Software Forum

SpamSieve and Outlook 2011: Most Messages Go to Junk Folder

I also have this issue. I moved my data to a new computer using Apple’s migration assistant. At the time I was using Entourage and everything worked well. After I installed MS Office 2011 for Mac and Outlook, Spam Seive 2.8.4 would no longer place messages in the right category.

  • read the manual and set up Outlook as it instructed. I have checked the rules a few times and they are as stated in the manual.
  • I rebuilt Outook’s database
  • I loaded the transferred Entourage white list into SpamSieve and I loaded the “My Card” contact from Address Book into spam Sieve. The SpamSieve log indicates that it has that white list in its corpus.
  • I train SpamSieve every time I get messages.
  • I went through the trouble shooing section here and followed it’s recommendations. The Spam rule appears to be working but nothing here talks about checking on “good” messages ending in the Junk folder.

The result is SpamSieve moves almost all messages into the Junk Folder, including those on my white list, my personal email address (I don’t exclude it) and messages I have trained as good again and again.

Here is a snippet of the SpamSieve Log from this morning.
Predicted: Good (0)
Subject: Re: [SCOA_Board0809] Purina
From: tsent@ix.netcom.com
Identifier: jIMFx8J17r0wbrHkeYWh6Q==
Reason: sender <tsent@ix.netcom.com> in address book
Date: 2010-11-20 08:29:48 -0600

Predicted: Spam (99)
Subject: Saturday & Sunday ONLY - Weekend Doorbusters
From: josabank@shop.josbank.com
Identifier: qTLiF/Kiy+sGwJnHc+Y6Gw==
Reason: (
) matched rule <From (address) Is Equal to "josabank@shop.josbank.com"> in SpamSieve blocklist
Date: 2010-11-20 08:29:52 -0600

Predicted: Good (0)
Subject: Amazon.com: Camping & Hiking Essentials
From: store-news@amazon.com
Identifier: kbKn7MARolfbVtEOPNOKaw==
Reason: sender <store-news@amazon.com> in address book
Date: 2010-11-20 08:29:54 -0600

Predicted: Good (27)
Subject: jayk6: Have stuff to sell? List FREE–there’s still time
From: eBay@reply1.ebay.com
Identifier: dc12QEMOfq4GJKWTChfkug==
Reason: P(spam)=0.000[0.496], bias=0.000, R:^e3^emarsys^net(0.001), U:eecl(0.001), U:eecl(0.001), U:eepc(0.001), U:eepc(0.001), U:eesi(0.001), U:eesi(0.001), U:hol(0.999), U:hol(0.999), S:sell?(0.999), TL:from(0.002), I:details(0.002), U:62545458628(0.002), U:62545458628(0.002), T:Ship(0.998)
Date: 2010-11-20 08:29:55 -0600

Predicted: Good (1)
Subject: A new version of Speed Download is available
From: newsletters@cnet.online.com
Identifier: 7DaAveCKDZ2rNGFTElJTvA==
Reason: (
) matched rule <From (address) Is Equal to "newsletters@cnet.online.com"> in SpamSieve whitelist
Date: 2010-11-20 08:29:58 -0600

Predicted: Good (1)
Subject: Weekend coupons - save up to $15 instantly
From: info@x-tremegeek.com
Identifier: xeVVl9LSNUNMR3SH4HC9Gw==
Reason: (
) matched rule <From (address) Is Equal to "info@x-tremegeek.com"> in SpamSieve whitelist
Date: 2010-11-20 08:29:58 -0600

As you see, it appears to be identifying good mail but the messages ALL go to the Junk folder. I don’t know what to do next. Thanks for your advice.

I am running a 27" iMac using OSX 10.6.5.


I moved your post to a new thread because I did not see any similarities between what you described and the issue in the other thread. If, in fact, Outlook is reporting a “Set Category” error, please let me know.

Please see the Why is every message going to the Spam mailbox? page.