I’ve been puzzled and frustrated by a problem I’ve been experiencing with SpamSieve. First off, I have followed the set-up instructions for Entourage 2008 to a tee, and I’m using Google’s Gmail service with IMAP configuration. I am only using the two rules that are recommended in the SpamSieve manual for IMAP configuration using Entourage 2008. Why is SpamSieve filtering outgoing mail and putting it in the Junk folder? I have sent out about 10 emails, some more important than others and, instead of appearing in the Sent Mail folder as they should, SpamSieve is filtering them and placing them in Junk. Several of these messages are replies to mail already received, but it’s also occuring with new sent mail. I’ve had to go back and perform a search using Entourage to discover the mail on my local drive (root mail folders) and attempt to move it back, which usually doesn’t work I presume because Entourage doesnt want to allow additional rules to be applied after SpamSieve processes mail, or perhaps because SpamSieve is re-processing that mail based on its database and its rules are trumping my commands in the contextual menu to treat as “good” and “move to Sent Mail”. If I attempt to return to Google’s servers to resurrect my mail, I often find it in the Spam folder and return it to the Inbox but have had little success returning it to its proper place in the Sent Mail folder.
Last night, I sent out two replies to items posted for sale on Craigslist. Guess what? SpamSieve dispatched them to Junk within seconds after I sent them. Last week, I sent a completed bank form to my brother. Once again, SpamSieve transferred this sent message to Junk mail. Two weeks ago, I sent some important documents to the Admissions office of a University only to discover that the sent mail went out but landed in Junk Mail instead Sent Items. And this behavior seems so arbitrary and unnecessary. I really don’t want, nor do I see a point, in my outgoing (sent mail) being filtered. If anything, I can see the utility of having SpamSieve filter outgoing for the sole purpose of lifting the metadata so that mail from that recipient is added to the list of good mail, but if this comes at the expense of having SpamSieve spoil good outgoing mail, it isnt worth it. Until there’s a more permanent solution, I have opened the corpus and deleted all words, associations or connections to Craigslist. I also went in and deleted my brother’s email address and all words associated with it. I did notice that the corpus had these items as both good and bad. Is there a rule that will obviate the need for this type of tinkering? For example, might I place a rule before all others in Entourage that will prevent SpamSieve from filtering Outgoing mail. If you can indulge in a better solution, I would be grateful.
One Other Matter:
Why does SpamSieve block mail from a merchant with whom a purchase was just made? I just purchased a hard drive from an online merchant and the receipt and shipping information were emailed and showed in the Inbox for a short time. SpamSieve transferred this legitmate message to Junk Mail. Must I go in and add online merchants to the whitelist to prevent these types of errors?