This has been happening so often that I am about to either to reset the Corpus (over 2 years of data), or just stop using Spamsieve. I even got a communication from Amazon warning me of a gift card scam that I inadvertently got involved in, that would have saved me from some financial damage. It went to spam and I wasn’t able to heed it. I blame Spamsieve for this. Sorry, but I’m losing faith in this product.
Have you checked the Log window to see whether SpamSieve was actually the reason that the message went to spam? It often turns out that another rule or a server junk filter is what moved a good message to the Junk mailbox.
Normally, once you receive one order confirmation from a given store, SpamSieve will automatically put it on the allowlist so that futures messages from that source are always treated as good. This will continue unless you train such a message as spam. If a certain source is really important, you can find the corresponding rule in the Allowlist window and make sure that it’s Enabled and Locked so that SpamSieve will continue to always treat those messages as good even if you accidentally train one as spam or receive forged spam messages “from” that source.
Thanks, Michael. I will check the allowlist and use the Lock setting next time this happens. In the process of checking this out, I found that turning off the spam filter in my Yahoo mail is not as easy as it could/should be. So, I am leaving it alone for now. Again, thanks for your detailed response.
Well, I got another message from Amazon, this time thanking me for a review. It went to spam, so I did a Train as Good, and it popped into the Inbox as expected. This time, I opened the Allow list, but I could not find an entry for this. I was going to make sure it was Enabled and Locked, as you had instructed. I checked the server (Yahoo) and the message was in the inbox. I guess I’m ‘under the hood’ and don’t really understand what’s going. Maybe you can suggest something. Thanks.
I just checked the log and found my training entry and the following info:
||Summary:|You trained this message as Good from your mail client. etc…
The Yahoo spam filter is the culprit and classifying this as spam, which SpamSieve is honoring. I’m going to submit another review and see if I can catch the email on the server. Assuming it goes to spam, I’ll train it on the server and see if that helps. the situation. I’ll let you and other know what happens.
If the Log window does not say Predicted: Spam for the message, that means it was not caught by SpamSieve. (You can also tell this by looking at the colors in Apple Mail.) It’s not that SpamSieve is honoring what the server did but that the server moved the message out of the inbox before it got to your Mac. If it’s not a SpamSieve mistake, I recommend not training the message as good. If you can’t get the Yahoo filter to behave, you can set up SpamSieve to rescue the good messages.
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