An unknown internal program error occurred

SpamSieve
,
1

Been getting this often when attempting to download my email. When it happens I need to click Send and Receive. Happens when “syncing.” Error code is 18000. Details: “Could not retrieve mail.”

Using Mac OS 12.6.1 and Outlook for Mac 16.76.2

I have reinstalled SpamSeive

Thanks

2

That looks like an error from Outlook. What makes you think there’s a connection to SpamSieve?

3

I dont know. Just guessing. I get this syncing box that comes up just after I click on download mail and then I get the “An unknown internal program error occurred” So its not a Spamsieve problem?

4

No, it sounds like Outlook is encountering its own error trying to download your mail. That happens before it asks SpamSieve to analyze the messages.

5

OK thanks. I’ll ask Outlook for help.