C-Command Software Forum

Being asked to purchase....AGAIN!

I love SS…, but why is it asking me to purchase it again?? I just paid $30 in September! Who do I call for help on this? Thanks.

If SpamSieve’s preferences file has been damaged or deleted, it might forget that it had been purchased. You can lookup your serial number in your order confirmation e-mail or using this form. Then enter it in SpamSieve’s Purchase window so that it knows you purchased.

Issue solved, thanks Michael. It’s a great product!

happened again
It happened again just now. I went in and put the serial number in … why do you think I’m having to repeat this cycle again?

Your preferences file was deleted or damaged. Why, I don’t know. You should probably repair your disk using Disk Utility.