In some cases, particularly on Macs with Apple Silicon, macOS reports an error when exporting the system log, and as a result the log is not included in the diagnostic report that SpamSieve saves.
It may help to reboot the Mac or to clear the log entering this command:
log erase --all
in Terminal and then save the diagnostic report again.
Alternatively, you can look up the relevant log entries yourself:
- Open the Console app.
- Select the name of your Mac at the top-left.
MJTLogin the search field at the top-right. This will filter the log to only show entries generated by SpamSieve (and its various components) and other C-Command apps. You could instead enter
SpamSieveto show system log entries related to those apps, although the number of log entries may be overwhelming.
- Click the Stream button.
- Perform the action in Mail or SpamSieve that triggers the problem (e.g. train the message).
- Select the log entries in Console and Copy/Paste them into an e-mail.