Hello, first time poster here, I purchased SpamSieve a couple of weeks ago and everything was working great up to few days ago. I use Canary Mail as my email client and for some reason, most emails from Outlook (hotmail) after landing in the inbox are being sent to archive folder even before I open them. This started happening a few days ago. I haven’t changed any configuration or settings in either SpamSieve or Canary Mail/Hotmail. Any ideas on how to fix this?
Thanks for your help and patience.
Which app are you using SpamSieve with? It doesn’t have direct support for Canary Mail.
Are the messages going to the Archive in Apple Mail, too?
I guess I don’t really understand what you mean by “after landing in the inbox”; are you seeing them move from Inbox to Archive before your eyes?
I don’t think the is related to SpamSieve because with Apple Mail it doesn’t touch the good messages.
The emails are moved to archive also in Apple Mail, I see the email notification in Canary, when I open it (the new email in Canary) after 2-3 seconds the email shuts down and disappear, I have to go to archive folder to find the email there. I even manually drag and drop the emails that I need to keep in my inbox and minutes later when I open the email app, either Canary or Apple Mail, said email is moved back to the archive folder. I can share screenshots if needed.
I guess my advice would be to see whether the problem occurs if only one of the mail clients is running. Or zero (checking using Webmail).