One of my users is finding it impossible to delete messages from her spam folder. I’m not sure it this is a mail issue, but here is that happens:
The spam rule is set up as per Michael’s instructions, populating the spam mailbox as expected. What happens, though, is that she cannot delete messages from the spam mailbox. One of two things happens: either nothing, or the selected messages are dimmed, in which case I figured that Mail is working in the background and will delete them, but it never happens.
There is some success if she selects say 50 messages at a time and deletes them, but not if she selects all of them, around 2500. Asking her to be more careful and clean out the folder more often has not been successful.
I wonder if there is a way to automatically delete messages in the spam box after a defined length of time? Or, perhaps my understanding of the issue is incorrect?