C-Command Software Forum

email address put in spam that was marked good yesterday?

In the last few days I’ve had a lot of messages that were trained as good put in spam the next time I get an email from the same person. One email address yesterday I clicked train as good on 3 different messages and today it got put in spam again?

Also one email yesterday is in my good folder AND my spam folder?

Any idea what the problem could be. It’s worked great up until now.

Pat.

Which mail program are you using? Does the log say that SpamSieve predicted this message to be spam?

SpamSieve doesn’t copy e-mails, so either you received duplicate copies of the message, or it was duplicated by a server or mail client error.