C-Command Software Forum

Entourage Move Messages to Junk-Email not working


I like your Spamsieve product. I’ve heard it was great for years but just didn’t want to take the plunge of a learning curve after having adapted to Spamfire. Well I just gave in and I’m glad I did. It works very well even after a couple days of training.

I’m using Entourage 2004, version 11.3.3, the latest I believe. I’m also using it with an iMap email system, with the following folders residing on the iMap server: Inbox, Drafts, Sent, Trash, Junk E-mail

I noticed that my junk emails were not being moved from my Inbox to the Junk E-mail folder, so I did some research here on the forums and noticed that another rule has to be applied after the SpamSieve applescript marking of email as Junk category. So I added a ‘move messages’ rule to category Junk as described in the documentation here.

However, incoming spams are still not being moved into the Junk E-mail folder, they are still staying in the Inbox (although categorized as Junk.) If I select the “Junk” message and right-click, I can apply the rule “Spamsieve - Move Messages to Junk Email” and it will then remove the email from the Inbox and put it into my Junk E-Mail folder. It just won’t seem to do this automatically even though I’ve set up and activated the ‘move’ rule. The rule is also after the ‘Move if Spam’ rule as specified in your instructions.

Any clues why this is not happening automatically?



Actually, the current version of Entourage is 11.3.6, although I doubt that’s the problem here.

My guess is that the first rule (“SpamSieve - Move If Spam”) has “Do not apply other rules…” checked so that the second rule isn’t applied automatically.

Thanks, unchecking that “do not apply other rules” seemed to make it work fine, and I just upgraded my Entourage (thought it would do that automatically, oh well).

I do have one other, perhaps Entourage-centric question, now the rules will move the email into the Junk Email folder, but I will get an occasional email in my inbox which is marked as Junk, but has a RED X in the first column and has a line through it. It doesn’t seem to be changeable by any rule but does go away when delete it using the delete key. Any clues?



I’ve never heard of that happening before. Did you forget to turn off Entourage’s built-in junk mail filter? Or does SpamSieve’s log say that this message was “Predicted: Spam”?

Hi Michael

Junk protection is off in Entourage.

Here is the message in quesion from the log, I think it is the right one (the time doesn’t match the time in my Entourage email which is 2:17 PM but the subject and sender are the same.):

Predicted: Spam (95)
Subject: You want cheap / I A G R @ ???
From: dtkimoqskb@lycos.com
Identifier: mR0Wm2GBpSsajCPzwffxAA==
Reason: P(spam)=1.000[1.000], bias=0.000, viagra(1.000), S:want(0.999), R:^77(0.998), S:cheap(0.998), RP:@lycos.com(0.995), S:^inter-32(0.995), F:@lycos.com(0.995), R:^box273^bluehost^com(0.721), R:^bluehost^com(0.668), S:You(0.364), ^no-content-type(0.395)
Date: 2007-07-12 16:10:15 -0700

That’s to be expected because the time in Entourage is the time the message was received by your mail server, and the time in SpamSieve’s log is the time that SpamSieve filtered the message. Anyway, it looks like SpamSieve did examine the message and found it to be spam.

I’m not sure what the red x in the message list means; I’ve only seen red x’s in the body of a message, when Entourage is showing that it didn’t load an image. I guess you’d have to check with Microsoft to see what that means, but I’m guessing that there was some kind of server error so that Entourage wasn’t able to move the message out of the inbox.

Simple Entourage Applescript
Hi Michael

Not really on topic, but tearing my hair out on this one:

I have a Entourage Exchange account, and I have a rule setup to forward all incoming email to another iMap account, so I can read it from my iPhone. Because of this I always have a bunch of ‘unread’ or untouched messages in that 2nd iMap account. The rules of setting incoming email to the iMap account won’t mark it ‘read’ for whatever reason. So I thought I could attach an applescript to the incoming rule of my Exchange account, like this:

tell application “Microsoft Entourage”
set msgs to messages of folder “INBOX” of IMAP account 1 whose read status = untouched
repeat with m in msgs
set read status of m to read
on error “Error in Set status to Read”
end try
end repeat
end tell

But it doesn’t seem to work and also slows down the email retrival process for my Exchange account. Any ideas since you’re probably an Applescript expert?

Thanks. -Keith

This doesn’t look like a script to be attached to a rule—it doesn’t operate on the messages that the rule is being applied to. Perhaps it would be better attached to a schedule.

OK, I think the red x means that the message is deleted. You may need to select “Move messages to Deleted Items folder” in the Advanced settings for the account so that Entourage moves deleted messages instead of marking them with an x.

similar problem with junk not moving
I have just switched from Eudora to Entourage, and would like the junk mail to go to a separate folder. I made a new folder (on My Computer) and set up the 2nd rule as in the instructions. Spamsieve identifies a message as junk, but then gives the following error message when trying to run the move script:
The action could not be completed. An unknown error (4362) occurred.

Any idea what this means and why the script won’t run? I should note that both the Junk E-mail folders (under Exchange and My Computer) have the international NO sign on them.

Thanks for any help with the great product.

The instructions don’t say to make a new folder. There should already be a “Junk E-mail” folder under My Computer.

Your Entourage database is damaged and needs to be rebuilt.

Please post a screenshot.

Thanks for the quick response. I’ve appended a screen shot of the Mail window. I also don’t see any <uncertain junk> folder.

That is the normal icon for the Junk E-mail folder in Entourage 2004. There is not supposed to be an Uncertain Junk folder. So I think you just need to do the rebuild.

OK, I’ll reload it (and Spamsieve I guess as well) this afternoon (assuming i can find the disk) and let you know if that fixes things.

There’s no need to do anything with SpamSieve. When I said “rebuild,” I didn’t mean “re-install”; I meant to hold down the Option key when you launch Entourage and let it rebuild the database.

Ah, I see. Good thing I sent back that post. Ok, so there was clearly a problem with Entourage, since I needed to force quit it. And the rebuild seems to work fine, putting the spam into a new folder on My Computer. The NO is still on the junk email folders (see .png), but it seems that Spamsieve just created its own.

Thanks again for the help in getting this running

That’s correct. It’s how Entourage displays the built-in junk folder.

If you tell SpamSieve to use a different folder name, it will create a new folder. Otherwise it will use the built-in one.