C-Command Software Forum

Friends' emails with only urls are treated as spam!

Friends’ emails with only urls and no text are treated as spam!

Also where they send me only an attachment with no text!

Their addresses are in my addressbook.

Putting their addresses in SpamSieve’s Whitelist doesn’t help!

Training them as “Good” doesn’t help.

What can I do?

Nate

The address book and SpamSieve’s whitelist are 100% reliable. So it sounds to me like either:

  1. These are unchecked in SpamSieve’s Filters preferences; or
  2. The messages are being classified as spam by some software other than SpamSieve. You can use the Open Log command to see whether SpamSieve predicted these messages to be spam (and, if so, why).

Or, if all messages are being treated as spam, please see the Why is every message going to the Spam mailbox? page.