Hi, I am having some issues since this last update. All of a sudden, good emails from my iCloud email are going into my work junk email. I have them trained as good and when I look in Corpus and the log, they are marked as good. I don’t know how to stop my good personal emails from going into my junk work emails. I know I am not supposed to move them but I don’t know how to get them back where they belong. Only my personal email is iCloud, my work email is just set up to run through iCloud, but the server is in France and I don’t know how to log into them. I have been trying to read and figure out how to correct this, but I am so far from being a tech person and it is over my head. Thank you for whatever you can help me with.
Cathy
Does the Log window show them as Predicted: Good? If so, that means SpamSieve didn’t touch them.
Do you have any rules configured in Mail’s Settings window?
When I look at the log, it says trained, then the next item is the same email and it says predicted. I only have 1 rule other than an Apple rule and I just changed the name of that rule to my company name. I don’t know if it will help. I honestly only need my work email monitored anyway, that is where the spam originates and I am close to just eliminating that and opening a new one.
It sounds like SpamSieve isn’t doing this, so I would suggest temporarily turning off your Apple Mail rule to see whether that helps. If not, the other possible causes are another computer/device accessing this mail account or a spam filter from your mail provider.
If the good messages are in the special Junk mailbox, you could set up SpamSieve to automatically move them back to the inbox.
I am going to be a little bit or a lot embarrassed here. I have no tech skills and tonight I have no idea what is happening. All my inbox keeps getting moved to my work junk mail. I have no idea what is causing that and it won’t stop. I don’t think it is Spam sieve but I tried closing and quitting it, but the emails keep moving. I think I am going to have to pay someone to help me at this point. And at this point the logs all say Predicted, so I am at a loss what to do.
Just to be clear, the log entries (for the messages that you want) don’t say Predicted: Spam, right?
If they say Predicted: Good, that means that whatever moved the messages did so after SpamSieve processed them.
If there is no Predicted entry for a given message, that means it was moved before SpamSieve could look at it.
The recent items all say predicted. I don’t know what is going on, but I went into Apple communities late last night and I’m far from alone. One guy with the same issues showed his Spam sieve but it appears it has been going on for years and Apple doesn’t know what to do. But I am going to them now I guess.
They were predicted good.
What does the Origin in the lower part of the Log window say for these messages?
I can’t answer this question right now, I removed Spam sieve on advice from Apple this morning. But I will try to explain some things that have happened this week. Monday, the 30th our internet went out about 4:00pm and on that day in my iCloud mail, about 3 or 4 emails were duplicated and each email was duplicated x 100. On Wed. the 2nd of July, the internet came back on and there were several emails that did that again. So I now have many thousands of emails to be moved rather than say 15 or so. The person helping me has escalated this to the engineers at Apple as she has never seen this. I don’t know if Spam sieve can help with this until Apple determines what has caused these emails to duplicate like they have. And it only shows up in iCloud mail, I can’t see that in the mail app on my devices.
I plan to download Spam sieve again and hopefully it will be the updated version. But do you think it can help in this situation?
Yes, if something else is moving good messages to Junk, SpamSieve can undo that for you.
Thank you. Hopefully Apple resolves this quickly so I can go back to normal email with Spam sieve filtering.