C-Command Software Forum

Identifies Spam Correctly, Won't Move to Target Spam Folder/Mark as Read

Using Apple Mail 10.3 with SpamSieve 2.9.98

My primary/personal E-mail address has been deluged with a high volume (30+ per day) of spam. I’ve been training SpamSieve to recognise them correctly, which it now does, but it won’t:

  • Move the message to the target “Spam” folder (“On My Mac/All Accounts” section, per the instruction manual); and
  • Mark the message as Unread.

It does move it to the Spam folder of my primary E-mail address, but doesn’t mark them as unread.

I’ve confirmed that the SpamSieve rule is configured correctly, and is at the top of the Rules list, and the target Spam folder is spelled correctly etc.

However, when I manually “Apply Rules” to the spam messages from the contextual menu, it does identify them, move them to the correct folder, and mark them as read.

Why won’t it do so automatically any more?


Relevant log entries below (bold):

=====================================================================
Predicted: Spam (99)
Subject: What to do when there is a similar Brussels attack
From: bobs@poplaue.faith
Identifier: T0ODFvyINiA3KQc3grAlmw==
Reason: (
“bobs@poplaue.faith”
) matched rule <From (address) Ends with “.faith”> in SpamSieve blocklist
Date: 2017-08-18 07:31:22 +0100 (GMT+1)

Predicted: Spam (99)
Subject: This weekend your IQ will increase by 20 points
From: ref@airomsk.faith
Identifier: EE9K9MP4M4JjSB9PHboQ7g==
Reason: (
“ref@airomsk.faith”
) matched rule <From (address) Ends with “.faith”> in SpamSieve blocklist
Date: 2017-08-18 07:31:23 +0100 (GMT+1)

Predicted: Spam (99)
Subject: [DO NOT Ignore] Cheap Wood DIY Projects.
From: vara@moirslbm.faith
Identifier: VFPPMDEXgiUFUiV6xDdJNQ==
Reason: (
“vara@moirslbm.faith”
) matched rule <From (address) Ends with “.faith”> in SpamSieve blocklist
Date: 2017-08-18 07:31:23 +0100 (GMT+1)

Predicted: Spam (99)
Subject: Simple Trick on how to restore Dead_BATTERIES
From: stupid@bertduel.faith
Identifier: oYeuy1Z37I2GZjgB60jsPA==
Reason: (
“stupid@bertduel.faith”
) matched rule <From (address) Ends with “.faith”> in SpamSieve blocklist
Date: 2017-08-18 08:56:27 +0100 (GMT+1)

Predicted: Good (1)
Subject: Your Apple ID was used to sign in to iCloud via a web browser
From: noreply@email.apple.com
Identifier: iyGOdm3LdgWn4w8ezstw1Q==
Reason: (
"noreply@email.apple.com"
) matched rule <From (address) Is Equal to "noreply@email.apple.com"> in SpamSieve whitelist
Date: 2017-08-18 09:09:18 +0100 (GMT+1)

Predicted: Good (1)
Subject: Action Required to Activate Membership for C-Command Forums
From: forums@c-command.com
Identifier: NxQqlyabBr5oFtQmAKRZAQ==
Reason: (
"forums@c-command.com"
) matched rule <From (address) Is Equal to "forums@c-command.com"> in SpamSieve whitelist
Date: 2017-08-18 09:28:33 +0100 (GMT+1)

Trained: Good (Auto)
Subject: Action Required to Activate Membership for C-Command Forums
From: forums@c-command.com
Identifier: NxQqlyabBr5oFtQmAKRZAQ==
Actions: added rule <From (name) Is Equal to “C-Command Forums”> to SpamSieve whitelist, added to Good corpus (1627)
Date: 2017-08-18 09:28:33 +0100 (GMT+1)

Predicted: Good (1)
Subject: Welcome to C-Command Forums!
From: forums@c-command.com
Identifier: f/J41MSJ5CBVFc7FHlqRDw==
Reason: (
"forums@c-command.com"
) matched rule <From (address) Is Equal to "forums@c-command.com"> in SpamSieve whitelist
Date: 2017-08-18 09:41:41 +0100 (GMT+1)

Screen Shot 2017-08-18 at 09.36.23.png

SpamSieve always moves the messages to the mailbox that you selected (e.g. the one under On My Mac) and does not change the read/unread status (so unread messages will stay unread).

In this case, it sounds like you have a server spam filter that is moving the messages to the server Spam mailbox and marking them as read before they get to your Mac. So they are not processed by Mail rules or SpamSieve. Please see this page for more information.

Thank You!!
All fixed - that was exactly the problem. Appreciate the quick and specific response - great customer service and indispensable product!!