Please excuse the long reply, but trying to make sure I give enough info.
Running OS 10.4.10, Entourage 11.3.9, POP account, SpamSieve, 2.6.4
On three of the machines in our office, the rules do not run as they should.
The way our office servers are setup, I have two separate accounts for each computer, one for interoffice email and one for email outside the office. Prior to SpamSieve I created a rule for emails that we received from outside our office. If the emails were from outside the office, the rule, called External, would place the emails into a folder called External. Interoffice emails would go into a separate folder called Inbox. Once I installed SpamSieve, I created the two SpamSieve rules, following the setup in the PDF manual and rechecked it about 100 times now . The rules are set up as follows:
Rule #1 – SpamSieve – Move If Spam
Rule #2 – SpamSieve – Move Messages
Rule #3 – External
The box Do not apply other rules to message that meet these criteria in the Move If Spam rule is unchecked and the AppleScript is SpamSieve – Move is Spam/CmM.
When emails are received, they go to either Inbox or External and they are filtered correctly. The external emails that are junk are marked junk by SpamSieve, but they stay in the External folder; they do not move to the junk email folder. If I select the junk emails and manually run the Move If Spam rule, they move to the junk email folder. If I disable rules 2 and 3, and check the do not apply other rules to message in rule #1, junk is moved to the junk folder, but then any emails received outside our office go into the inbox for internal emails. Not a huge problem, but it’s a nice feature to have emails filtered.
I have reinstalled the Entourage scripts and also deleted and recreated the rules. I ran the SpamSieve - Change Settings script.
On my machine, I have a three additional rules besides the ones listed above as well as an additional account, and they are filtered correctly by Entourage and SpamSieve.
I checked the logs and they look fine, although I’m not sure if there is something specific I need to look for.
Junk E-mail Protection under Entourage Tools is set to none and there is nothing in the Mailing List Manager.