Not Catching Spam With Airmail

Right. Another user e-mailed me about a similar problem, so I’m going to talk with the Airmail developers and see if they can find a solution.

Thanks so much!

The Airmail developer recommends going to the Window menu and choosing Operations, which will show a log of Airmail’s actions.

The Operations window shows when Airmail does in fact identify and move spam; it doesn’t, however, explain why it often misses spam.

Today, I’ve been watching Airmail more carefully. It will go for awhile, catching tonnes of spam… and then all of a sudden, it starts letting spam through—stuff that’s already been marked as spam.

Puzzled.

What does the Operations window say about the messages in your inbox that SpamSieve’s log says “Predicted: Spam” for?

Here is your log on a spam:

Predicted: Spam (96)
Subject: Your room is waiting at Hilton Garden Inn
From: hiltongardeninn@h1.hilton.com
Identifier: 5rNPP668TElfxo+UyWV/0A==
Reason: P(spam)=1.000[1.000], bias=0.000, C:ROW(1.000), C:ROW(1.000), U:params(1.000), U:params(1.000), U:40markmallett(1.000), U:40markmallett(1.000), U:TRACK(1.000), C:only(1.000), C:only(1.000), U:RAF(1.000), C:do(1.000), C:do(1.000), dial(1.000), dial(1.000), T:Up(1.000)
Date: 2016-02-23 23:27:47 -0600 (CST)

But the Operations window in Airmail shows no record of this email, which is sitting in the inbox. If I do a “Train as Spam”, then it records it in the Operations window.

Same problem
Just wondering if there has been a resolution to this problem? I am having the same issue. Works beautifully then all of a sudden stops working. Tried reinstalling/rebooting etc.

The best thing to do is to check SpamSieve’s log and see if it says those messages were “Predicted: Spam”. If so, contact Airmail’s technical support and tell them what you see in the Operations window for the messages that were not filtered.

I am still having the same issue with Airmail. I have to run OSX Mail in the background to catch spam after Airmail quits working. As Michael noted, the Airmail log (at least for me) does in fact predict emails as spam, but for some reason stops moving them to the spam folder. I’ve notified Airmail tech support, and they are now aware of this.

Airmail Support
How do you contact airmail support. I visited their site but can’t seem to find an email or forum such as this. Would like to add to the list of people having problems.

Thanks

I think this is the current link.

Hey there, try this:

zac@airmail.mail.intercom.io

Resolution to the problem???
Well I contacted Airmail and they replied with the following instructions…

Do a fresh install of Airmail, remove the libraries:
Open Terminal: (⌘+Spacebar then type Terminal)
Copy and paste the following command:
rm -r ~/Library/Containers/it.bloop.airmail2

I have done it and so far it seems to be working. Hopefully this is a one time fix as re-setting up the accounts was kinda a pain.

Problem persist after following reinstall instructions…
Problem still persists. Siphoned only a small amor of spam to the folder. Left about 90% of highly predicted spam in my box…

I am having the same problem. Spamsieve predicts spam, but Airmail doesn’t move it out of the inbox. Sometimes it does, and sometimes not - no ryhme or reason as to when Airmail decides to remove spam. Spamsieve appears to be working fine.

Moving Out of Inbox

I’m noticing that it is actually being moved out of the Inbox, but only if you select another box (i.e. “Starred, Snooze, Drafts, etc.”) and then click back on Inbox. That method isn’t very useful as I’d personally prefer that it just removes it from the Inbox so I don’t have to see it show up at all. Any updates on getting this fixed?

Thanks,
Joseph

I haven’t heard back from them about a fix, but I did hear from a customer that it helps to turn off the option to auto-load remote images.

Spam Moving
Actually I was wrong, SPAM is actually getting moved. The problem is that until the InBox folder is refreshed it will not be removed from appearing in your InBox. I looked at settings for Folder Refresh and it appears that the shortest duration you can set it to is 5 minutes. Is there any way that you can just not have mail that has been moved show up in your Inbox before a Folder Refresh occurs or set the duration to < 5 minutes?

Thanks,
Joseph

That sounds like a question for the Airmail developers.

I’m told that this issue is resolved in the latest Airmail beta.