I am running Outlook 2016 on Mojave. I have set everything up the way it is supposed to be. Even have discussed with Michael.
All is well except when an email comes in as Spam and is moved to the Spam folder. If you use the scripts to say it isn’t Spam, it is moved to the Outlook Inbox for a little while and then it disappears. In this case, I used BT/Yahoo email. I can find it online in the account. My guess is the action of clicking on the email turns it from unread to read and then it disappears from the Outlook in box because Outlook no longer recognises it as new email.
I could be wrong, but might there be something in the script that is ‘confusing’ Outlook? I know there a pages in the Frequently Asked Questions about this happening in Apple Mail but what is one supposed to do with Outlook 365?
The only work around is to log into my BT account and mark the email as unread. Then it appears in the InboxSpamSieve online and in Outlook and then finally back in the Inbox where it was before.
Sorry if this is a stupid question, but it is driving be nuts!