C-Command Software Forum

SpamSieve can't seem to learn that email from antispamengine.com is not spam

I’ve selected “Train as Good” probably thirty times, but email from antispamengine.com is still going to my Spam folder. Any way to fix this? (I know I don’t need another spam strategy, but this is one from my ISP that apparently can’t be turned off.)

Thanks,

Chris

It sounds like maybe something isn’t set up properly. Please send me an e-mail with your log file, and I’ll take a look.

Thanks for sending the log file. It would help if you unchecked Encoded HTML mail is spam in the preferences. However, it looks like another problem is that you had trained one or more messages from antispamengine.com as spam. It would be best if you could find those message(s) and train them as good.