C-Command Software Forum

Spamsieve causes Apple Mail crash when training

I had my Apple Mail start beachballing earlier today - finally had to force the computer down (hold power button 5 seconds) because Mail would not quit and could not be force-quit - following that, Spamsieve crashes (or Apple Mail crashes while calling SpamSieve plugin - depends on how you look at it I guess) every time I try to train a new Good or Bad message. When I hit ^S to train, I get the beachball for 2 to 3 seconds, then it crashes. I have rebuilt all mailboxes, uninstalled and reinstalled SS twice (removed all /Library and plugin files each time, plus preferences, and reset the corpus - so it asked for my SS key again). I’m going to remove SS temporarily until I can get an idea what I might do. I have two stack traces from the earlier failures if they would help you determine what I might do (or whether there’s a bug in SS). Mac OSX 10.6.7 and SS 2.8.5 on MacBook Pro.

P.S. SS also crashes when I send a message. I don’t see the connection, but it does.

Very interesting…I reverted to Apple Mail’s default spam filter, and when I try to train it on Good and Bad messages, it similarly causes Mail to crash. So it’s clear this is not SpamSieve.

However, I would welcome any wisdom (not speculations!) about what I might be able to do to Apple Mail to stop this bad behavior. At least now I know I can call Applecare about it… I will post back here if I get an answer from them.

Without seeing your crash log file, all I can do is speculate. However, my guess is that the Mail’s own junk database is damaged. You can reset it by deleting the file:

/Users/<username>/Library/Mail/LSMMap2

Removed the DefaultCounts and LSMMap2 files from ~/Library/Mail folder per Apple forum instructions (and yours) and that worked. Case closed.