C-Command Software Forum

Trained email going to incorrect address

Hi,
I have a number of email addresses being filtered by spamsieve, ebay@xxx.xx, mac@xxx.xx etc
For some reason when an email is stopped by spamsieve and i then select the email and “Train as good” the email is released but not to the address it was sent (it used to do this no problem) instead they all go to the same email address regardless of the intended destination.
Any ideas?

If you use the Save Diagnostic Report command in the Help menu and send me the report file, as described here, I can look into why the good messages are going to the spam mailbox.

As to why training is not moving them to the right inbox, please see this page.