I installed EagleFiler for my client about a year ago and archived a bunch of her email to it. Neither of us has touched it since then—until earlier this week when I wondered whether any email she thought she lost was actually there.
I opened the app to find the library file corrupt and followed the instructions to rebuild it. However, the app got stuck during reindexing and the time remaining ballooned over the course of the day from 3 minutes to 5 hours and never actually finished.
Should we try again? What other troubleshooting do you recommend to recover her library?
Thanks, Michael, for your detailed and speedy response, which gives me more awareness of the vocabulary of your app. Your thorough documentation is immensely helpful! I think she was still having trouble seeing all the records, but I’ll next help her rebuild the indexes and see if that helps. I’ll send a log if it comes to that.
I completed a reindex today and it did not get stuck. However, there’s still a breakdown somewhere. The mailbox of concern is called INBOX and in the associated EagleFiler folder in the Finder, the file is over 600MB.
In the app (see screenshot), INBOX contains 2,917 messages, but nothing I do will reveal these messages. How do I get EagleFiler to show them? Do they need to be converted from the text file to emlx files? What am I missing?
One possibility is that you had moved all the messages out of the mailbox by dragging them into a folder (which converts them to .eml files). That would mark them as deleted in the mailbox, so they would be hidden unless you have Show ‣ Deleted Messages checked.