C-Command Software Forum

Cannot Add A Device To ToothFairy

Hi,

I cannot find a similar topic via search so I am asking it here.

I have just bought a new Macbook Pro (M1 Max) and have previously been using ToothFairy on my older Macbook Pro (2014 pre touch bar).

On my older machine, ToothFairy worked perfectly and I was happily shifting between headphones, mouse, bluetooth keyboard on my devices and loved the easy icon indicators to show me if a device was connected or otherwise.

However on my new machine, I can add the keyboard and headphones without a problem however the mouse is claiming it does not have the appropriate services “The device does not have the necessary services.”.

Why does it work on my previous machine (Big Sur) and not on my new machine (Monterey)?

All help appreciated,
D

I’ve not seen that error before. Could you clarify:

  • What kind of mouse is it?

  • Have you tried restarting your Mac?

  • Does the mouse already show up in System Preferences ‣ Bluetooth?

  • Does removing and re-adding it there help?

  • What about if the mouse is the only Bluetooth device paired with the Mac?

Thank you for the reply. The data you requested …

  • What kind of mouse is it?
    It is a Roccat Kone Pro Air. All of its functions are working including DPI switching, profile switching and the different lights for the different profiles.

  • Have you tried restarting your Mac?
    Logging out and restarting both.

  • Does the mouse already show up in System Preferences ‣ Bluetooth?
    Yes, I am using the mouse as a Bluetooth mouse. I just cannot use it in ToothFairy - that is add it and have its icon in the menu bar.

  • Does removing and re-adding it there help?
    I have tried this a few times at least.

  • What about if the mouse is the only Bluetooth device paired with the Mac?
    Have tried this as well and it does not show up.

To clarify it is the only device that is causing this issue thus far. I have added icons for my phone, second laptop, headphones and keyboard at this stag and everyone plays nicely.

Because of this I am leaning towards perhaps being the mouse and if so I will have to live with it - however it was working perfectly fine on my 7 year old laptop. Therefore what exactly is ToothFairy looking for to allow the Bluetooth device to be added to the menu bar?

Regards,
D

Could you explain this some more? In your initial post, I got the impression that the mouse was showing up in the list when you clicked the + button in ToothFairy but that you got an error after clicking Select. Are you saying that the mouse is not even available to select in the list?

Nothing. It’s just asking macOS to show the standard Bluetooth device selector, with no requirements on the type of device.

In the first situation … it showed up in ToothFairy and, when added to the list, the SELECT button was Greyed out - thus not allowing me to add the icon to the menu bar.

I then deleted/removed it from ToothFairy thinking I could try it again and it does not show up anymore.

When I removed it from ToothFairy it did not remove it from the Bluetooth Devices list in the Bluetooth preferences.

As of writing this I checked again and it showed up in ToothFairy again, however the SELECT button is still Greyed out.

Thanks,
D

Sorry, but I still don’t understand. If it’s already showing up in ToothFairy’s Preferences window such that you can delete it, why are you trying to add/Select it again?

That’s normal. Removing a device from ToothFairy does not unpair it from your Mac.

Okay something is being lost here …

When you add a device to ToothFairy, you must also click on the Select button in the bottom right of the interface to make its icon appear in the menu bar.

For the mouse, that select button is greyed out … this was not happening in Big Sur.

Thus I cannot add it into ToothFairy.

D

Yes, that makes sense. My question is, what does “I then deleted/removed it from ToothFairy” refer to? How did you remove it if you weren’t able to add it?

I think there was a glitch that somehow listed the Bluetooth items and had the word Remove next to them … I have not been able to replicate this situation since.

So my question is reduced to “why is the select button greyed out”.

D

OK, thanks for clarifying. I’m not sure why that is happening for some people on Monterey. I’ve filed a bug with Apple (FB9783884) and am working on a debug version of ToothFairy to investigate this in more detail. I will message you when that’s ready.

Excellent - thanks.

D